Privacy policy
Introduction
At Metabola, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the information we collect through our website and store at www.metabola.store.
Information We Collect
We collect information you provide directly to us and information collected automatically through your use of our website and services:
Account Information: name, email address, password, and profile details when you create an account
Purchase Information: billing address, shipping address, payment method, and order history
Contact Information: email, phone number, and message content when you contact our customer support
Device & Usage Information: IP address, browser type, pages visited, time spent on pages, and referring URL
Cookies & Tracking: information collected through cookies, pixels, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
Processing and fulfilling your orders and returns
Sending order confirmations, shipping updates, and customer support responses
Personalizing your shopping experience and improving our website
Marketing communications (with your opt-in consent) about products, promotions, and updates
Fraud prevention and security purposes
Complying with legal obligations and resolving disputes
Analytics and improving our services
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
Service Providers: payment processors, shipping carriers, email providers, and analytics platforms that assist us in operating our business
Legal Compliance: when required by law or to respond to legal requests from authorities
Business Transfers: in the event of a merger, acquisition, or sale of assets
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you use our website.
Essential Cookies: required for site functionality and security
Analytical Cookies: help us understand visitor behavior and optimize our site
Marketing Cookies: track your interactions to deliver relevant advertisements
You can control cookie preferences through your browser settings. However, disabling certain cookies may impact site functionality.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt-out of marketing communications
Request a copy of your data in a portable format
To exercise these rights, please contact us at the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please reach out:
Email: support@metabola.store
Hours: Monday–Friday, 9am–5pm EST
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date above.